FAQ

Q1: How can I check my order status?

A: After your order is shipped, we will send a tracking number to your email support@cicnee.shop. You can track your package online with this number.

Q2: How long can I apply for a return?

A: You can submit a return request within 30 calendar days after receiving your package, following our Return Policy.

Q3: Who will pay for customs tax?

A: Buyers are responsible for local import duties, taxes and customs clearance fees.

Q4: When will I get my refund after return approval?

A: Refunds are returned to your original payment method, usually 3–10 business days after we inspect and accept your returned goods. The exact time depends on your payment provider.

Q5: My tracking shows delivered but I did not receive the parcel. What should I do?

A: Please check with your local courier, neighbors or mailbox first. If you still cannot find it, send your order number to support@cicnee.shop and we will help you investigate.

Q6: Can I change my shipping address after payment?

A: Please contact us as soon as possible via support@cicnee.shop before the parcel is dispatched. Once shipped, address modification cannot be guaranteed.

Q7: Is my personal payment information safe on your site?

A: We cooperate with secure payment processors. We will not store your full card information and will not share your private data without consent, please check our Privacy Policy for details.