FAQ

Q1: How can I check my order status?

A: After your order is shipped, we will send a tracking number to your email support@cicnee.shop. You can track your package online with this number.

Q2: How long can I apply for a return?

A: You can submit a return request within 30 calendar days after receiving your package, following our Return Policy.

Q3: Who will pay for customs tax?

A: Buyers are responsible for local import duties, taxes and customs clearance fees.

Q4: When will I get my refund after return approval?

A: Refunds are returned to your original payment method, usually 3–10 business days after we inspect and accept your returned goods. The exact time depends on your payment provider.

Q5: My tracking shows delivered but I did not receive the parcel. What should I do?

A: Please check with your local courier, neighbors or mailbox first. If you still cannot find it, send your order number to support@cicnee.shop and we will help you investigate.

Q6: Can I change my shipping address after payment?

A: Please contact us as soon as possible via support@cicnee.shop before the parcel is dispatched. Once shipped, address modification cannot be guaranteed.

Q7: Is my personal payment information safe on your site?

A: We cooperate with secure payment processors. We will not store your full card information and will not share your private data without consent, please check our Privacy Policy for details.

Last Updated: October 20, 2026